1. Overview
This policy explains when refunds, replacements, or cancellations are available for bulk and corporate orders placed through the Sainfoxiya Business portal. Because gift cards are digital goods with immediate value, refund eligibility is limited and depends on the delivery status of each order.
2. Order Cancellation (Before Delivery)
An order may be cancelled for a full refund only if the vouchers have not yet been delivered or the codes have not been generated. Once codes are issued or delivered, the order is considered fulfilled and is no longer cancellable.
3. Undelivered Vouchers
If you were charged but vouchers were not delivered due to an error on our side, you are entitled to a full re-delivery or refund of the affected vouchers. Delivery failures caused by incorrect recipient details you supplied are not eligible for refund but can be re-sent to corrected addresses.
4. Faulty or Invalid Codes
If a delivered code is invalid, already redeemed at delivery, or non-functional, report it within the window below and we will investigate with the issuing brand. Verified faulty codes will be replaced or refunded.
5. Delivered & Redeemed Vouchers
Vouchers that have been successfully delivered and/or redeemed are non-refundable, except where required by applicable law or the issuing brand's terms. Please order quantities carefully, as unused delivered vouchers cannot generally be returned.
6. Credit & Purchase-Order Orders
For orders placed on credit or PO terms, approved refunds are applied as a credit to your account ledger or as an adjustment on your next invoice, unless another method is agreed in writing.
7. How to Request a Refund
- Email business@sainfoxiya.com with your order number and the affected voucher details.
- Include a short description of the issue (undelivered, faulty code, etc.).
- Our team will verify with the issuing brand where needed and respond with a resolution.
8. Timelines
- Report window: report faulty or undelivered vouchers within 14 days of the order date.
- Approved refunds: processed to the original payment method or account ledger, typically within 5–10 business days after approval.
- Processing times of banks or card networks may add additional days.
9. Contact
Questions about refunds or cancellations? Email business@sainfoxiya.com or use the contact form.